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Refund Policy

Last updated: March 19, 2025

1. Overview

At JuicyRDPs, we strive to provide high-quality, reliable remote desktop services. This Refund Policy outlines the circumstances under which we may issue refunds for our services.

Due to the nature of our services and our commitment to privacy, our refund policy is limited to specific circumstances.

2. Eligibility for Refunds

Refunds may be issued in the following circumstances:

  • Service unavailability exceeding 24 consecutive hours due to issues on our end
  • Significant and persistent performance issues that render the service unusable
  • Billing errors resulting in incorrect charges
  • Service cancellation within 24 hours of initial purchase (first-time customers only)

3. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Cancellation of service after the first 24 hours of purchase
  • Issues resulting from user error or misuse of the service
  • Temporary service interruptions for maintenance (with prior notice)
  • Changes in service requirements or specifications
  • Loss of access code or credentials
  • Violation of our Terms of Service

4. Refund Process

To request a refund:

  1. Submit a support ticket through your dashboard
  2. Include your access code, the reason for the refund request, and any relevant details
  3. Our team will review your request within 48 hours
  4. If approved, refunds will be processed in the same cryptocurrency used for the original payment

Please note that cryptocurrency transaction fees are not refundable.

5. Partial Refunds

In some cases, we may issue partial refunds based on:

  • The duration of service used
  • The nature and severity of the service issue
  • The proportion of service affected

6. Processing Time

Refunds are typically processed within 5-7 business days after approval. Due to the nature of cryptocurrency transactions, actual receipt of funds may vary depending on network conditions.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

8. Contact Us

If you have any questions about this Refund Policy, please contact us through our support system or via our Telegram channel.